Frequently Asked Questions
Everything you need to know about your Notbranded shopping experience.
How long does shipping take and how much does it cost?
We offer standard shipping which typically takes 3-5 business days. Express shipping is available for 1-2 day delivery. Shipping costs are calculated at checkout, but we offer free standard shipping on all orders over $75.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. Since we curate various styles, we recommend checking the 'Fit Notes' section on individual items to see if they run true to size, small, or oversized.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your materials sustainably sourced?
At Notbranded, we are committed to ethical manufacturing. We prioritize high-quality fabrics that are built to last, and we are currently increasing our use of organic cotton and recycled polyesters across our seasonal collections.